Mineldi

Teacher

Facebook • Full-time

Sep 2023 - Aug 2026 • 2 yrs 11 mos

As a Spanish Language Teacher at Centro Educativo Cristo Rey, I have experience designing and delivering engaging lessons, developing students’ reading, writing, grammar, communication, and comprehension skills, and adapting instruction to meet different learning needs. One of my most important professional achievements was preparing and accompanying a student to the District Spanish Language Competition, where my student achieved **1st Place**. This experience strengthened my skills in coaching, communication, evaluation, academic preparation, and performance improvement. My professional background has also allowed me to develop strong skills in customer service, communication, organization, attention to detail, writing and proofreading, data entry, online communication, problem-solving, teamwork, and time management. I am comfortable working with digital tools such as Google Docs, Google Drive, Google Forms, Canva, YouTube, and educational platforms. I am a responsible, organized, detail-oriented professional with strong written and verbal communication skills and a commitment to delivering high-quality work.

Quality Assurance Auditor

Popular • Full-time

Jun 2016 - Aug 2023 • 7 yrs 2 mos

I worked in several roles within a Dominican banking institution, developing extensive experience in quality assurance, customer service, training, back office operations, online chat, and information management. As a Quality Assurance Auditor, I reviewed customer interactions and service processes, evaluated compliance with quality standards, identified areas for improvement, and provided feedback to support service excellence. As a Quality Analyst, I analyzed performance and processes, monitored quality indicators, and helped identify opportunities to improve efficiency and customer satisfaction. As a Trainer/Facilitator, I trained and guided employees on procedures, service standards, and best practices, helping them understand processes and perform their responsibilities effectively. As an Online Chat Agent and Customer Service Representative, I assisted customers, handled inquiries, provided clear information, and resolved issues through different communication channels. In Back Office, I supported administrative and operational processes, managed information accurately, and followed established procedures. These combined experiences strengthened my communication, organization, problem-solving, attention to detail, adaptability, and ability to work with quality standards and sensitive information.

Customer Service

LinkedIn • Full-time

Jan 2014 - May 2016 • 2 yrs 4 mos

Worked for approximately two years as a Customer Service Representative at Opitel, supporting the AMOV operation and providing customer service for Claro Puerto Rico. My responsibilities included assisting customers by phone, handling inquiries and requests, providing information about services, addressing account-related concerns, and resolving customer issues while maintaining a professional and positive customer experience. This role strengthened my communication, active listening, problem-solving, patience, attention to detail, and time-management skills. I became experienced in handling different types of customers, managing challenging situations, following established procedures, and maintaining professionalism in a fast-paced call center environment. Through this experience, I developed strong skills in customer service, telephone support, conflict resolution, client communication, and problem-solving. I am comfortable working with customers, understanding their needs, providing clear and accurate information, and finding effective solutions. This experience prepared me to work effectively in remote customer support, virtual assistance, administrative tasks, and other roles that require excellent communication, organization, reliability, and attention to detail.