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miracle_n_va

Miracle N.

@miracle_n_va

Customer support and shopify virtual assistant

Nigeria
About me
I am an organized, empathetic, and detail-oriented Customer Support Specialist dedicated to helping e-commerce brands scale effortlessly. I specialize in managing multi-channel communications including live chat, email, and social media support. My hands-on experience covers order processing, managing logistics discrepancies, tracking updates, and resolving customer inquiries with a high standard of care. I focus on turning complex situations into positive buyer experiences so that online stores can run smoothly and stress-free.... Read more

Skills

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miracle_n_va
Miracle N.
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your e commerce customer support and virtual assistant
From$30 / projectMore details
Customer Support
I will be your professional customer support specialist and live chat agent
From$15 / projectMore details

Portfolio

Work experience

Freelancer.com

customer support and operations lead

Freelancer.com • Self-employed

Jan 2024 - Present • 2 yrs 6 mos

​Managed daily customer communications, handled live chat tickets, and resolved order fulfillment tracking issues for an online retail brand. Focused on delivering fast, empathetic, and professional support to maintain high buyer satisfaction.