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Mir Hamza Taj
@mirhamzataj
Reliable IT Support, Customer Support and Virtual Assistant
Pakistan
English, Urdu, Pashto
About me
Hi, I’m Mir Hamza Taj, a reliable Remote IT Support Specialist, Customer Support Specialist, and Virtual Assistant. I help businesses solve IT issues, support customers, and manage daily administrative tasks.
With Google and Cisco certifications in IT Customer Support, I provide secure and professional remote assistance.
IT Support: Windows troubleshooting, software setup, email and network fixes.
Customer Support: email and chat support, ticket handling, issue resolution.
Virtual Assistant: data entry, research, email management, and admin support.
Message me to get started.
Skills
Mir Hamza Taj
Offline •
See my services
General Assistance
I will be your reliable virtual assistant for admin, data entry and customer support
Technical Support
I will provide fast and reliable remote IT support and technical assistance
Portfolio
Work experience
Remote IT Support Specialist
Self-Employed • Freelance
Nov 2022 - Present • 3 yrs 6 mos
Provided remote technical support to clients worldwide, troubleshooting hardware, software, and network-related issues. Assisted users with system configuration, software installation, virus removal, and performance optimization. Delivered timely solutions via remote desktop tools, ensuring minimal downtime and high client satisfaction. Key Responsibilities: •Windows OS troubleshooting and system diagnostics •Software installation and configuration •Printer and peripheral setup •Network and connectivity issue resolution •Email configuration and technical support •Remote assistance using tools like AnyDesk / TeamViewer •Basic cybersecurity guidance and system optimization Maintained professional communication and ensured quick response time to all support requests.
Independent Freelancer
Freelance • 7 yrs
Virtual Assistant
Nov 2022 - Present • 3 yrs 6 mos
Provided administrative and operational support to business owners and entrepreneurs. Managed daily tasks efficiently to improve workflow, organization, and customer communication. Key Responsibilities: •Email management and customer communication •Data entry and database management •Order processing and e-commerce support •Calendar management and scheduling •Internet research and report preparation •CRM updates and documentation management •Social media message handling and basic moderation Focused on accuracy, confidentiality, and timely task completion.
Customer Support Specialist
Nov 2022 - Present • 3 yrs 6 mos
Providing professional customer support services for e-commerce and service-based businesses. • Managed multi-channel support (Email, Live Chat, CRM systems) • Handled ticket resolution with high customer satisfaction • Processed refunds, returns, and order tracking • Structured CRM workflows and improved response time • Assisted in performance tracking and support optimization Focused on delivering fast, reliable, and customer-centric solutions.
