Mirza Arhum

Floor Manager

Quantum Smart Solution • Full-time

Jan 2019 - Feb 2026 • 7 yrs 1 mo

As Floor Manager at Quantum Smart Solutions, I was responsible for overseeing daily operations, managing cross-functional teams, and ensuring seamless project execution from initiation to completion. This role strengthened my leadership, communication, and problem-solving abilities — skills that I now apply to every web development project I undertake. Key Responsibilities & Achievements: • Team Leadership & Supervision: Managed a team of 15+ professionals including developers, designers, and support staff. Conducted daily briefings, delegated tasks based on skill sets, and ensured optimal productivity across all shifts. • Project Coordination & Workflow Management: Oversaw 20+ concurrent projects, ensuring all milestones were met on time. Collaborated with project managers to allocate resources efficiently and resolve bottlenecks before they impacted deadlines. • Client Relations & Communication: Served as the primary point of contact for high-priority clients. Addressed concerns, provided status updates, and ensured client satisfaction throughout the project lifecycle. Successfully resolved 95% of client escalations within 24 hours. • Quality Assurance & Process Improvement: Implemented new quality control checklists that reduced post-delivery revisions by 30%. Introduced standard operating procedures that improved team efficiency by 25% within six months. • Training & Development: Designed and delivered onboarding programs for new hires, covering company policies, software tools, and client communication standards. Mentored junior staff members, helping them achieve performance targets within their first 90 days. • Performance Monitoring: Tracked key performance indicators (KPIs) including project completion rates, client satisfaction scores, and team productivity. Used data-driven insights to recommend process improvements to upper management.