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misbahhussain_

Misbah H

@misbahhussain_

CRM and Compliance Specialist

Pakistan
Urdu, English
About me
I am a CRM and Compliance Specialist with over 4 years of experience in the BPO industry. I audit 2,500+ interactions monthly, turning high-volume data into compliance improvements across HubSpot and Zendesk. I have led teams of 30+ representatives and specialize in CSAT analysis and root-cause problem solving.... Read more

Skills

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misbahhussain_
Misbah H
Offline • 

See my services

Product Safety & Quality Certification
I will audit your hubspot CRM and fix data and workflow gaps
From$85 / projectMore details
Planning & Setup
I will audit your customer support calls and tickets for quality assurance
From$30 / projectMore details

Portfolio

Work experience

HOF_Migration

CRM and Compliance Specialist

HOF Migration • Full-time

Mar 2026 - Present • 7 mos

• Audited 2,500+ monthly interactions across HubSpot, Zendesk, and Speechminer to guarantee CRM data integrity and compliance. • Identified critical gaps like missing client follow-ups, incomplete communication, and CRM data entry errors. • Delivered structured reporting via custom dashboards in Excel and Google Sheets to give leadership visibility into trends. • Partnered with team leads to launch corrective action plans, successfully boosting compliance scores and reducing repeat errors.

Mindbridge

Mindbridge

Full-time • 2 yrs 4 mos

Senior Quality & CSAT Analyst

Nov 2024 - Feb 2026 • 1 yr 3 mos

Evaluated end-to-end customer journeys across customers, delivery partners, and merchants to identify service quality gaps and drive CSAT improvement. Conducted root-cause analysis on recurring service issues and delivered actionable recommendations to operations teams. Monitored quality metrics and performance indicators while collaborating with clients to implement corrective action plans.

Senior Team Coordinator

Oct 2023 - Nov 2024 • 1 yr 1 mo

Managed and mentored a team of 30+ Customer Service Representatives, ensuring adherence to KPIs and operational excellence. Acted as the bridge between management and front-line staff, streamlining workflows and resolving escalated issues. Conducted regular performance reviews and delivered actionable feedback that improved team productivity.