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Catherine kioko
@miss_cate
Virtual Assistant, Customer Support and Email management, SEO Writer
Kenya
English, Swahili
About me
Hi! I'm Catherine, your reliable Virtual Assistant and SEO Content Writer.
I help business owners and nonprofits stay organized and grow online.
What I do:
Customer Support & Email Management
Professional replies to customer emails and inquiries.
Virtual Assistant - Admin & Data Entry
Data entry, scheduling, and admin tasks.
SEO Blog Writing for Animal Welfare & NGOs
SEO articles to help you reach more donors and volunteers.
Why me: Professional, fast, English + Swahili, Based in Kenya, 100% confidential.
Let's work together to grow your business!
Skills
Catherine kioko
Offline •
See my services
General Assistance
I will be your virtual assistant for data entry admin and customer support
SEO Writing
I will write SEO blog articles for animal welfare and ngos
Portfolio
Work experience
Customer Support Representative
Self Employed • Self-employed
Jan 2024 - Present • 2 yrs 7 mos
Provided professional email and chat support for small businesses and online stores. Responsibilities: - Replied to customer inquiries within 2 hours - Resolved complaints with empathy and clear solutions - Managed customer data and order tracking - Used Gmail, Shopify, and helpdesk systems Achievements: - Maintained 99% positive feedback from clients - Handled 50+ customer emails per week
Content writer and Administrative Assistant
Catherine Storing • Self-employed
Jan 2024 - Present • 2 yrs 7 mos
Provided content and admin services including: - SEO Blog Writing for Animal Welfare, Conservation, and NGO topics - Research and article writing about wildlife, shelters, and donations - Data Entry into Excel and Google Sheets with 99% accuracy - Email Management and Customer Support Known for being reliable, fast, and detail-oriented. Journalism graduate passionate about telling stories that help animals.
