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Mfundo
@miss_nomfundo7
Virtual Assistant and CRM Specialist
South Africa
English, Zulu, Xhosa
About me
I am a dedicated virtual assistant and CRM specialist based in South Africa, with experience in customer service, data capture, report preparation, and administrative support. I have worked across multiple industries handling CRM systems, client communication, and business operations. I am fluent in English, IsiZulu, and Xhosa, which allows me to serve a diverse range of clients. I am reliable, detail-oriented, and committed to delivering quality work on time.
Skills
Mfundo
Offline •
Average response time: 1 hour
See my services
Customer Engagement Strategy
I will provide virtual assistant and CRM data entry support
Portfolio
Work experience
Customer Service Consultant
Ignition NBS Ltd • Full-time
Jun 2024 - Jul 2025 • 1 yr 1 mo
Provided front-line customer support for prepaid meter clients, handling enquiries related to account balances, token generation, and billing issues. Captured and updated customer data accurately using internal CRM systems. Processed service requests and escalated technical faults to the relevant departments. Maintained detailed records of customer interactions and ensured timely resolution of complaints. Supported administrative functions including report preparation and data entry across multiple accounts.
