Mhitanna

ADMIKNISTRATIVE AND RESEARCH ASSISTANT

LBS SOLUTIONS • Part-time

Apr 2024 - Dec 2025 • 1 yr 8 mos

I provided administrative support to small businesses and individual professionals who needed assistance organizing operational and promotional materials. Clients often had scattered notes, drafts, and ideas, so I structured the information into usable formats including simple marketing flyers, presentation documents, and formatted text for announcements. I interpreted brand directions and prepared clean visual layouts based on their preferred tone while keeping content readable and consistent. In addition to design coordination, I performed detailed internet research to locate suppliers, service providers, competitor references, and industry data required for planning decisions. I compiled findings into organized documents so clients could review options quickly without repeating the search process themselves. I also prepared communication drafts for emails and outreach, corrected formatting issues in documents, and ensured files were labeled and stored in a clear structure for future use. My involvement helped clients move from planning to execution by turning incomplete materials into finalized working assets they could confidently send or publish. The focus of the role was not only completing tasks but making information easy to access and reuse as their projects progressed.

Real Estate Virtual Assistant

Cedarstone Property Management Group • Part-time

Jul 2025 - Dec 2025 • 5 mos

I support daily operations for a property manager overseeing multiple residential units by maintaining consistent communication with tenants and coordinating administrative processes. I send rent reminders, confirm payments, and issue receipts once transactions are verified to keep records accurate. When tenants report maintenance issues, I document the complaint, request clarification when needed, and research appropriate repair professionals based on the problem type and location. After identifying available contractors, I contact them for pricing and scheduling, then coordinate access times between tenants and management. I track ongoing repairs, follow up until completion, and update all parties so no requests are left unresolved. I also maintain communication logs to ensure management can review tenant history when making decisions about leases or renewals. The role requires balancing responsiveness with organization, as multiple requests may occur simultaneously. By keeping records updated and ensuring communication flows consistently between tenants, contractors, and management, property operations remain orderly and prevent small issues from becoming larger problems.

Client Intake & Outreach Assistant

NorthBridge Training & Support Services • Full-time

Mar 2024 - Nov 2025 • 1 yr 8 mos

I managed first-point contact for individuals inquiring about enrollment into healthcare and support programs, handling a consistent volume of intake calls daily. During each interaction, I collected eligibility details, clarified required documentation, and guided callers through next steps so they understood the process before attending their appointments. After every call, I logged the client into the internal database, created and updated their profile, and scheduled appointments with the appropriate doctor or case worker based on availability and program criteria. I monitored appointment calendars to avoid overlaps and adjusted bookings when cancellations occurred. I also conducted follow-up and cold calls to ensure applicants completed registration requirements, confirmed attendance, and returned outstanding forms. Many callers were uncertain about procedures, so I explained expectations clearly to reduce missed appointments and confusion. I maintained detailed notes for staff review, updated participation status, and communicated changes to the care team so they had accurate information before each meeting. My role required accuracy, patience, and consistent communication because incomplete records affected scheduling and service delivery. By maintaining organized records and proactive follow-ups, the intake process remained structured and predictable for both staff and clients.