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mitchelewangari

Mitchelle

@mitchelewangari

VIRTUAL ASSISTANCE

Kenya
English, Swahili
About me
Hi! I’m Mitchelle, a reliable virtual assistant and content helper. I support busy individuals and small businesses with typing and formatting documents, editing written content, data entry, internet research, transcription and email/customer support. I pay close attention to detail, follow instructions carefully and deliver clean, well-organized work on time. I communicate quickly and keep all information confidential. If you need someone dependable to make your workload easier, I’m ready to help!... Read more

Skills

m
mitchelewangari
Mitchelle
Offline • 

See my services

General Assistance
I will be your professional virtual assistant
From$50 / projectMore details
Technical Writing
I will be your mis and IT systems expert
From$20 / projectMore details

Work experience

Safaricom_PLC

Administrative Assistant

Safaricom PLC • Full-time

Feb 2021 - Dec 2025 • 4 yrs 10 mos

Worked in customer support and digital operations assisting Safaricom users through phone, chat and online platforms. Helped customers with SIM registration issues, M-Pesa transactions, account updates, data bundles, and general service inquiries. Handled high daily volumes of customer requests while maintaining polite and professional communication. Guided customers step-by-step to resolve problems, reducing repeat complaints and improving satisfaction. Updated customer records, verified account details, and escalated technical issues to the appropriate departments when necessary. Assisted users with self-service options such as the MySafaricom App and USSD services. Achievements: • Consistently met response time and quality targets • Maintained strong customer satisfaction feedback • Recognized by supervisors for patience, accuracy and reliability • Helped new team members learn support procedures and system use