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mitechservices

Miracle Okeke

@mitechservices

IT Support Specialist, Windows, Mac, Office 365 Troubleshooting

Nigeria
English
About me
I am a reliable IT Support Specialist and Service Center Manager with hands-on experience supporting users, maintaining systems, and resolving technical issues efficiently. I have worked extensively with Windows and macOS systems, Office 365, hardware troubleshooting, and mobile devices including iPhones and MacBooks. In addition to my core responsibilities, I regularly perform device repairs, manage IT assets, ensure demo devices are always updated, and take extra steps to resolve customer issues the same day they are reported.... Read more

Skills

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mitechservices
Miracle Okeke
Offline • 

See my services

Technical Support
I will provide professional remote IT support for windows and mac
From$15 / projectMore details
Email Management
I will set up and troubleshoot office 365 accounts professionally
From$20 / projectMore details

Work experience

Service Centre Manager/ IT Support Specialist

PA76 Limited • Full-time

Jan 2023 - Present • 3 yrs 4 mos

Managing MacBook and iPhone repairs, maintaining demo devices, performing IT troubleshooting, ensuring same-day resolution of customer issues, and overseeing IT asset management. Performing tasks beyond standard responsibilities, including hardware/software support, device maintenance, and client support.