Mithun Das

JUNIOR MANAGER

Tata Group • Full-time

Jan 2024 - Jul 2025 • 1 yr 6 mos

Customer Relationship Executive | Tata Capital Housing Finance Limited Worked as a Customer Relationship Executive at Tata Capital Housing Finance Limited, providing customer support and operational assistance throughout the home loan process. Managed customer interactions, verified loan documents, maintained accurate records, and coordinated with internal teams to ensure smooth processing. Handled customer inquiries professionally, resolved service-related issues, and maintained effective communication to deliver a positive customer experience. Assisted in tracking loan applications, preparing operational reports, and ensuring compliance with company policies and regulatory standards. Used Microsoft Excel to organize customer data, prepare reports, monitor application status, and maintain accurate business records. Developed strong analytical, organizational, and problem-solving skills while working in a fast-paced financial environment. Collaborated with cross-functional teams to improve operational efficiency, maintain data accuracy, and support timely processing of customer requests. Demonstrated attention to detail, professionalism, and the ability to manage multiple responsibilities within deadlines. Later, I expanded my expertise by transitioning into Data Analytics, developing practical skills in SQL, Microsoft Power BI, and Advanced Excel. I completed end-to-end analytics projects involving data cleaning, SQL query writing, KPI reporting, dashboard development, and business intelligence. My portfolio includes Job Market Analysis and Customer Data Analysis projects, where I transformed raw datasets into interactive Power BI dashboards and actionable business insights using SQL and Power BI. Today, I combine my experience in financial services with modern data analytics techniques to create professional dashboards, perform data analysis, and provide reporting solutions that support informed business decisions.