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Mithun D
@mitsecurity
IT Support Professional
India
Bengali, Assamese, Hindi, English
About me
I am an enthusiastic IT Support Professional with experience in architecting, developing, and troubleshooting systems for security improvement and enhancement. I have necessary drive and determination needed to resolve complex issues. Now looking for a new and challenging Security Position in which will make the best use of my existing skills and experience and also further my development.
Skills
Mithun D
Offline •
See my services
Technical Support
I will configure troubleshoot your sophos xgs firewall
Server Administration
I will setup configure remote desktop web app rdweb in win server
Work experience
Sophos
Full-time • 4 yrs 8 mos
Implementation Engineer
Jul 2023 - Present • 3 yrs 2 mos
Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products. Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.
Network Security Engineer L1-2
Jan 2022 - Jul 2023 • 1 yr 6 mos
Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration. Handle technical escalations within team response/resolution targets Expertise on Linux and Windows systems
