
ASH salesexpert
Sales Retention Specialist
Skills

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Portfolio
Work experience
Sales & Retention Specialist / Sales Coach
Xfinity • Full-time
Mar 2023 - Apr 2026 • 3 yrs 1 mo
Consistently ranked as a top performer, achieving 250% of monthly sales targets and surpassing KPIs by an average of 180%. Promoted to Sales Coach, mentoring over 10 team members and boosting team close rates by 15%. Managed 100+ daily inbound and outbound retention calls for US customers with a 90% satisfaction rate.
Sales Representative
DIRECTV • Full-time
Aug 2022 - Feb 2023 • 6 mos
Exceeded monthly sales quotas by an average of 120%, contributing to a 10% team-wide revenue increase. Developed and implemented objection-handling scripts that improved conversion rates by 20%. Managed a pipeline of 50+ leads weekly and guided customers through the full sales cycle from pitch to close.
Technical Support Representative
AT&T • Full-time
Jan 2022 - Jul 2022 • 6 mos
Handled 70+ daily inbound customer inquiries regarding billing and technical issues, achieving a 95% first-contact resolution rate. Resolved complex issues with an average handle time of 7 minutes. Collaborated with internal support teams to proactively solve problems, reducing escalation rates by 25%.