
Moaz
Airbnb CoHost Customer Service Agent
Skills

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Portfolio
Work experience
Self-Help
Self-employed • 7 yrs
Customer service representative
Jan 2024 - Present • 2 yrs 4 mos
Handling end-to-end guest communication for Airbnb listings, ensuring fast, professional, and solution-focused support. Key responsibilities: ✔ Managed check-ins & check-outs smoothly ✔ Resolved guest issues quickly and efficiently ✔ Responded to inquiries within 10 minutes ✔ Followed up with guests to secure 5-star reviews ✔ Maintained high response rate and guest satisfaction Focused on delivering seamless guest experiences while protecting host ratings and revenue.
Listing Optimization
Jan 2024 - Present • 2 yrs 4 mos
Manage and optimize Airbnb listings to maximize visibility, accuracy, and booking performance. Key responsibilities: ✔ Created and uploaded high-converting listings ✔ Regularly audited listings to identify and fix errors ✔ Updated descriptions, pricing, and details based on performance trends ✔ Optimized content and structure to improve ranking and conversion ✔ Maintained listings to ensure consistent bookings and high occupancy rates Focused on turning listings into high-performing assets that drive maximum bookings and revenue.
Revenue management & pricing optimization
Jan 2024 - Present • 2 yrs 4 mos
Manage revenue and pricing strategies to maximize occupancy and overall profitability across Airbnb listings. Key responsibilities: ✔ Analyzed past performance data and seasonal trends ✔ Researched competitor listings and market demand ✔ Adjusted pricing dynamically based on occupancy, events, and demand shifts ✔ Balanced pricing to maximize both occupancy and revenue (not just one) ✔ Continuously monitored and optimized pricing for better performance Focused on data-driven pricing decisions to increase revenue while maintaining high occupancy rates.