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mobasherrafiq

Mobasher R

@mobasherrafiq

3PL Warehouse and ecommerce operations Manager

Pakistan
English
About me
Hello, I’m Mobasher, an MBA-qualified e-commerce operations & 3PL warehouse coordination specialist with hands-on experience supporting businesses in the USA and UK. I specialize in marketplace operations, inventory management, order fulfillment, shipping coordination, warehouse operations, and daily reporting. I help sellers maintain accurate inventory, process orders efficiently, resolve operational issues, dispatch shipments on time, and manage returns and customer service-related issues. I’m focused on delivering professional e-commerce operations support. Warm regards, Mobasher Rafiq... Read more

Skills

m
mobasherrafiq
Mobasher R
Offline • 
Average response time: 1 hour

See my services

Logistics
I will be your USA, UK 3pl and prep center for store fulfillment
From$30 / projectMore details

Portfolio

Work experience

Brakley

3PL Warehouse Operation Coordination Manager

Brakley • Full-time

Jan 2023 - Present • 3 yrs 9 mos

Performing two roles: first managing operations of the agency and second providing 3PL services to clients in Pakistan UPway Agency Duties & Responsibilities: ● Coordinate with the Warehouse team in New Jersey 08332, USA. ● Coordinate with the Warehouse team in Clayton, 27520, USA. ● Coordinate with the Warehouse team in Bolton BL1 3AS UK. ● Managed end-to-end operations for Amazon FBA, Amazon FBM (online arbitrage), and Walmart business accounts, ensuring smooth marketplace operations and order fulfillment. ● Coordinated closely with sales teams to align inventory availability, order processing, and fulfillment priorities with business targets. ● Ensure orders ship on the same day to meet store targets. ● Coordinated with the warehouse and my fulfillment teams to ensure, Resolve warehouse, courier, shipment, and labeling issues to minimize operational disruptions. ● Resolved daily operational issues related to inventory, shipping, and order fulfillment. ● Performed inventory audits and maintained accurate stock records. ● Prepared daily dispatch shipment reports. 3PL Clients' Duties & Responsibilities: ● Educated customers on FBA, FBM, and retail purchasing options. ● Ensured timely fulfillment of customer shipments to meet deadlines. ● Make invoices for warehouse prep charges & purchasing orders. ● Guide customers about warehouse prep charges & purchasing charges. ● Manage purchasing orders of customers from Walmart, Sams Club, Home Depot, and eBay. ● Resolved customer inquiries and answered phone calls to provide support. ● Generate WhatsApp groups for customers. ● Build long-term relationships with customers. This involves not only addressing immediate concerns but also taking a proactive approach to anticipate future needs and provide value-added services. ● Ensure regular follow-up with customers and ensure that they are happy with the quality of service being provided. ● Handled complaints and resolved issues promptly to maintain customer satisfaction.

Zarya

Assistant Manager Fulfillment Warehouse

Zarya • Full-time

Jul 2021 - Oct 2022 • 1 yr 3 mos

(Sells Women's Fashion Cloth, Artificial Jewellery, Kitchen Accessories, Mobile Accessories, and Stationery) Duties & Responsibilities: ● Lead the warehouse team. ● Coordinate with the CSR Team with Intellicon. ● Handle Petty Cash ● Fulfill the Orders of the Zarya App. ● Manage Tag & Codes to Items. ● Manage the inventory on the app and Shopify store. ● Manage Make Delivery Challans ● Manage the physical inventory and display inventory on shelves category-wise ● Worked as a communicator between the merchandisers & wholesale department ● Handle the Dispatch Activities & Logistics ● Manage Shipments on SWFT, Call Courier, Trax, TCS, and Bykea Portal. ● Coordinate with Shipment Companies.