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Mohammed M
@mohammed_mashal
Realtime Analyst
Turkey
Arabic, English
About me
I am a dedicated Real-time Analyst and Workforce Manager with over six years of experience in customer support operations. I specialize in real-time monitoring, schedule planning, and operational efficiency to ensure continuous service coverage. I have a proven track record of onboarding new team members and resolving technical issues in remote-ready environments.
Skills
Mohammed M
Offline •
Average response time: 2 hours
See my services
Language Lessons
I will teach you conversational palestinian and jordanian arabic
Data Labeling & Annotation
I will test and evaluate ai models in levantine arabic
Work experience
Teleperformance
Full-time • 6 yrs 6 mos
Monitoring Specialist
Jan 2022 - Present • 4 yrs 9 mos
Monitored customer service queues to ensure continuous coverage, approved offline activities based on staffing availability, planned schedules and CSR break allocations to maintain operational efficiency, prepared and delivered presentations for clients and supervisory teams, trained and onboarded newly recruited RTAs to perform the role independently, and proactively identified and resolved potential issues before they impacted operations.
Customer Support Representative
Apr 2020 - Jan 2022 • 1 yr 9 mos
Provided customer service via voice channels (inbound and outbound calls) during the first three months, before being promoted to a chat support role delivering assistance through live chat, email, and social media platforms.
5 Reviews
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Rating Breakdown
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- Quality of delivery
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1-3 out of 5 Reviews
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serverfactory
United Kingdom
Ongoing collaboration
Mohammed was great as usual, he did a fantastic job as usual and I am very pleased with the result.
Helpful?
serverfactory
United Kingdom
Ongoing collaboration
Helpful?
serverfactory
United Kingdom
Ongoing collaboration
He was absolutely unbelievable! I've never seen anybody do such a good and fast job :)
Helpful?
