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mohammedkoli

Mohammed Z

@mohammedkoli

Hotel Operations and Hospitality Management Consultant

Bangladesh
English, Bengali
About me
12+ years of hotel operations experience across properties in Bangladesh and the Gulf, plus 3 years in airline customer service with Qatar Airways. I've worked with Accor Hotels as Duty Manager for the Qatar Global Sports Event 2022, and I'm an Accor-certified trainer with a Certificate of Appreciation for outstanding performance. Currently Operations Manager at a beachfront resort. I specialize in hotel operations, guest experience, staff training, revenue management, and guest communication - real experience, not textbook theory. Message me anytime.... Read more

Skills

m
mohammedkoli
Mohammed Z
Offline • 

See my services

Messaging & Emailing
I will be your hotel and travel virtual assistant for bookings and inbox
From$20 / projectMore details
Business Plans for Startups
I will create a hotel business plan with budget and revenue forecast
From$75 / projectMore details

Work experience

Accor

Duty Manager

Accor

Mar 2022 - Apr 2023 • 1 yr 1 mo

Duty Manager for The Living Adventure / Qatar Global Sports Event 2022 project in Doha. Received a Certificate of Appreciation from Accor for outstanding performance, and completed Fire Warden, Basic First Aid & CPR, and Train-the-Trainer certification, earning "Certified Trainer" status.

Qatar_Airways

Customer Service Representative

Qatar Airways

Jul 2017 - Jun 2020 • 2 yrs 11 mos

Handled customer service for Qatar Airways in Doha, completing Hub Customer Handling and Altea Customer Management training. Managed check-in, guest queries, and airside customer support in a fast-paced, safety-compliant airline environment.