Mohiuddin Aftab

IT Technical Support Specialist

ITFORLESS • Full-time

Apr 2024 - Present • 2 yrs 1 mo

• Installed, configured, and maintained client computer systems and workstations. • Delivered Level 1 and Level 2 IT support, acting as the primary point of contact for internal technical issues. • Administered and supported Microsoft 365 and Google Workspace, including user provisioning, license management, security configuration, and troubleshooting. • Diagnosed and resolved a wide range of hardware, software, network connectivity, and peripheral device issues. • Managed and documented support requests in ticketing systems such as Atera and Zendesk, ensuring accurate tracking and timely resolution. • Provided remote and on-site technical support using tools such as Splashtop, AnyDesk, and RustDesk. • Identified and escalated complex system-level issues and bugs to development teams with detailed documentation and replication steps. • Maintained and updated internal knowledge base documentation to enhance support efficiency and enable user self-service. • Coordinated with clients to diagnose and resolve software, networking, and hardware-related problems. • Managed IT inventory and asset lifecycle, including device allocation, tracking, and auditing. • Installed, repaired, and maintained hardware components, operating systems, and enterprise applications. • Maintained strong client relationships by delivering responsive and effective technical solutions. • Tracked service activities, maintained work records, and prepared technical reports and job documentation. • Conducted IT asset audits to ensure compliance with organizational policies and asset management procedures. • Performed additional IT support and administrative duties as assigned by management.

IT Technical Support Engineer (Daraz)

Alibaba • Full-time

Jun 2023 - Apr 2024 • 10 mos

• Installed and configured client computer systems, ensuring proper setup and optimal performance. • Responded to client IT support requests and provided timely troubleshooting and issue resolution. • Met with clients to diagnose and resolve software, hardware, and network-related issues. • Delivered on-site and remote technical support using secure remote-access tools and troubleshooting methods. • Managed IT inventory and asset distribution, including provisioning and allocating laptops and equipment to end users. • Handled IT procurement activities, coordinating with vendors and maintaining vendor relationships to ensure timely acquisition of hardware and software. • Maintained strong client relationships by providing reliable technical support and clear communication. • Assisted with general IT operations and performed additional technical duties as assigned by management.

SQA specialist

NorthBay Solutions · Contract • Full-time

Oct 2022 - Apr 2023 • 6 mos

• Analyzed system workflows and application structures to identify functional patterns and potential testing requirements. • Reviewed software requirements and prepared comprehensive test scenarios and test cases to validate system functionality. • Estimated, prioritized, planned, and coordinated software testing activities to ensure timely and effective test execution. • Collaborated with developers, product managers, and internal teams to clarify system requirements and improve product quality. • Evaluated existing testing processes and methodologies, providing recommendations to improve testing efficiency and coverage. • Maintained strong client relationships through clear communication, effective issue reporting, and timely feedback during testing cycles.