Mohiuddin Aftab

Procurement Associate

Ministry of Supply • Full-time

Apr 2026 - Present • 1 mo

Process purchase orders and manage end-to-end procurement transactions Source suppliers, request quotes, and negotiate pricing and terms Maintain accurate records of orders, contracts, and vendor information Track deliveries and resolve any issues with vendors or internal teams Support invoice reconciliation in partnership with the finance team Monitor supplier performance and contribute to continuous improvement initiatives Assist with market research to identify new sourcing opportunities and cost savings Ensure compliance with internal procurement policies and procedures

IT Technical Support Specialist

ITFORLESS • Full-time

Apr 2024 - Present • 2 yrs 1 mo

• Installed, configured, and maintained client computer systems and workstations. • Delivered Level 1 and Level 2 IT support, acting as the primary point of contact for internal technical issues. • Administered and supported Microsoft 365 and Google Workspace, including user provisioning, license management, security configuration, and troubleshooting. • Diagnosed and resolved a wide range of hardware, software, network connectivity, and peripheral device issues. • Managed and documented support requests in ticketing systems such as Atera and Zendesk, ensuring accurate tracking and timely resolution. • Provided remote and on-site technical support using tools such as Splashtop, AnyDesk, and RustDesk. • Identified and escalated complex system-level issues and bugs to development teams with detailed documentation and replication steps. • Maintained and updated internal knowledge base documentation to enhance support efficiency and enable user self-service. • Coordinated with clients to diagnose and resolve software, networking, and hardware-related problems. • Managed IT inventory and asset lifecycle, including device allocation, tracking, and auditing. • Installed, repaired, and maintained hardware components, operating systems, and enterprise applications. • Maintained strong client relationships by delivering responsive and effective technical solutions. • Tracked service activities, maintained work records, and prepared technical reports and job documentation. • Conducted IT asset audits to ensure compliance with organizational policies and asset management procedures. • Performed additional IT support and administrative duties as assigned by management.

IT Technical Support Engineer (Daraz)

Alibaba • Full-time

Jun 2023 - Apr 2024 • 10 mos

• Installed and configured client computer systems, ensuring proper setup and optimal performance. • Responded to client IT support requests and provided timely troubleshooting and issue resolution. • Met with clients to diagnose and resolve software, hardware, and network-related issues. • Delivered on-site and remote technical support using secure remote-access tools and troubleshooting methods. • Managed IT inventory and asset distribution, including provisioning and allocating laptops and equipment to end users. • Handled IT procurement activities, coordinating with vendors and maintaining vendor relationships to ensure timely acquisition of hardware and software. • Maintained strong client relationships by providing reliable technical support and clear communication. • Assisted with general IT operations and performed additional technical duties as assigned by management.