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Fiverr Pro
English
$
USD
Mohsin A
@mohsin939824
Customer Support Specialist
Pakistan
English, Urdu
About me
Are you looking for a reliable, friendly, and hardworking Customer Support Specialist to handle your client messages, manage tickets, and turn everyday buyers into loyal fans? You are in the right place!
In today’s fast-moving online market, great customer service is what makes a business truly stand out. If your customers wait too long for an answer or receive cold, robotic replies, they will easily switch to a competitor. That is where I come in. I act as the friendly face and helpful voice of your brand, making sure every single client feels valued, heard, and respected.
Skills
Mohsin A
Offline •
See my services
Consulting
I will be your professional customer support specialist and VA
Portfolio
Work experience
Customer Service | Tech Support | Virtual Assistant | Admin | Operation
Upwork • Freelance
Jun 2020 - Present • 6 yrs 1 mo
Partnering with global e-commerce brands to scale customer operations and drive retention. Specialized in managing high-volume Shopify and Amazon stores, building robust SOPs, and leading remote teams. Expert in omnichannel CX across Email, Live Chat, and Social Media using tools like Gorgias and Zendesk.
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Customer Service Specialist
Fiverr • Freelance
Jul 2018 - Oct 2023 • 5 yrs 3 mos
Consulted with clients on candidate qualifications and searched job boards for talent. Screened and interviewed candidates for hiring managers. Provided customer support via email, live chat, and phone, resolving complaints and sharing feedback to improve products while training new agents.
