Alexia C

Branch Coordinator

Not Found • Full-time

Mar 2025 - Present • 1 yr 7 mos

● Process and close Service invoices in a timely manner by way of; ○ Reading all technician notes to confirm any parts used and make sure the invoice closes with an accurate dialogue ○ Confirm all GL’s being used in the work order are correct ○ Confirm basic work order information, such as machine hours, job location, and customer information for historical purposes ○ Evaluate and copyedit content of all work orders and make changes whenever necessary ● Coordinate with the Service Department (management and technicians) on any outstanding information or pictures needed for invoicing and/or warranty claims, following up as needed. ● Review KPI’s to ensure targets are being met and meet with management for planning ● Collaborate with Service, Parts, and warranty management teams to streamline processes ● File and monitor warranty claims and campaigns through multiple vendors; ○ Collect all necessary information and pictures required by OEM’s to justify our claims ○ Watch for approvals or denials ○ Reach out to the OEM in cases where company expectations have not been met ● Review and correct weekly technician’s time and time sheets to ensure accuracy ● Assist AP by approving and coding vendor invoices ● Provide AP with PO’s as necessary via adding parts and services to work orders ● Prepare and submit expense reports for colleagues ● Participate in monthly Safety Meetings