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monaimkhlifi

Monaim K.

@monaimkhlifi

IT Support Specialist

Morocco
French, English, Arabic
About me
IT Support Specialist with 3 years of hands-on experience providing reliable Level 1 and Level 2 technical support. I specialize in Windows troubleshooting, Microsoft 365, Outlook, printer installation and repair, network and Wi-Fi issues, shared folders, VPN setup, and basic malware removal. I provide secure remote support using AnyDesk or RustDesk and focus on clear communication, efficient troubleshooting, and practical solutions. Whether you need help with a single technical issue or ongoing IT assistance, I’ll diagnose the problem and help get you back up and running.... Read more

Skills

m
monaimkhlifi
Monaim K.
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will provide professional remote IT support and problem solving
From$15 / projectMore details
Technical Support
I will fix printer, scanner and printing problems remotely
From$15 / projectMore details

Portfolio

Work experience

Robinson_Club GmbH

IT Manager Assistant

Robinson Club GmbH • Full-time

Dec 2023 - Present • 2 yrs 8 mos

Hotel IT Support & Infrastructure Management Provided Level 1 and Level 2 IT support in a hotel environment, troubleshooting computers, printers, POS systems, network and Wi-Fi issues, Microsoft 365, user accounts, and shared resources. Managed and monitored network devices, access points, servers, and printers while ensuring reliable day-to-day IT operations. Also handled hardware installation, maintenance, remote support, and technical troubleshooting.