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Monette
@monette_s
Hospitality and Guest Communication Specialist
Philippines
English
About me
Need reliable assistance with guest communication and reservations for your Airbnb or hotel?
Hi! I'm Monette, a Tourism Management graduate with hands-on experience in hospitality, guest communication, and reservations. I can assist with guest inquiries, booking confirmations, follow-ups, and reservation records. I'm experienced with Airbnb, Booking.com, Agoda, Expedia, and Cloudbeds.
I'm organized, detail-oriented, and committed to providing friendly, professional guest support while helping your accommodation operations run smoothly.
Skills
Monette
Offline •
See my services
General Assistance
I will be your virtual assistant for airbnb and hotel reservations
Work experience
Front Office
Casa Verde Cliff Resort & Spa • Full-time
Aug 2024 - Sep 2025 • 1 yr 1 mo
Handled daily front office operations, including guest check-in and check-out, reservation management, guest inquiries, and customer service. Managed bookings through Airbnb, Booking.com, Agoda, and Expedia, and used Cloudbeds PMS to maintain reservation records and guest information. Assisted with room rate comparisons, pricing, sales records, quotations, and coordination of guest requests and hotel services. Ensured smooth daily operations while providing professional and welcoming guest experiences.
