m
monicah_mbuthia

Monicah M

@monicah_mbuthia

East Africa Safari Planner Bespoke Itinerary and Reservations Expert

Kenya
English, Swahili
About me
As a Destination Expert with 5+ years in high-end travel, I design bespoke luxury safaris across Kenya, Tanzania, Uganda, and Rwanda. Having managed reservations for ultra-luxury brands like Ishara and Cottar’s, I bridge the gap for international travel advisors and premium clients. My expertise includes custom multi-country itineraries, B2B operational support, and supplier quoting with white-label itinerary design. I work US Eastern Time (8:30 AM–8:00 PM EST) to provide seamless, real-time East African expertise for your agency. Let's collaborate!... Read more

Skills

m
monicah_mbuthia
Monicah M
Offline • 

See my services

Trip Plans
I will design a custom luxury east african safari itinerary
From$50 / projectMore details

Work experience

Ishara_Kenya

Reservation Executive

Ishara Kenya

Jul 2024 - Feb 2025 • 7 mos

Managed end-to-end luxury reservations and bespoke consultative sales for an ultra-premium Maasai Mara lodge. I acted as the primary point of contact for direct international high-net-worth guests and North American/European travel agencies. My daily responsibilities included leading discovery consultations to capture specific travel preferences, dietary requirements, and private-vehicle needs. I generated customized multi-night quotes, built tailored itineraries, and coordinated complex logistics, including domestic bush flights and private scheduled charters. Additionally, I maintained daily booking forecasts and conversion tracking using advanced Google Sheets.

Sopa_Lodges

Reservation Consultant

Sopa Lodges

Apr 2023 - Aug 2023 • 4 mos

Handled high-volume reservation enquiries, availability management, and booking logistics across five regional safari lodges using the ResRequest property management system. I provided direct support to international travel advisors and independent travelers by turning around rapid proposals and offering optimized itinerary alternatives. I also managed the Duty Manager emergency line to resolve real-time operational and guest issues, coordinated arrival logistics, and collaborated with the finance department to manage cancellation and no-show accounts.

Cottar's_Safaris

Sales & Reservation Consultant

Cottar's Safaris

Aug 2018 - Mar 2023 • 4 yrs 7 mos

Designed and sold bespoke, private luxury safari itineraries to premium clients and B2B partners across North America, the UK, Germany, and South Africa. I managed the entire trip lifecycle in ResRequest and GranIT, which included issuing supplier vouchers, arranging local guides, handling pre-departure coordination, and conducting post-safari follow-ups. I actively monitored conversion patterns to improve sales strategies and leveraged my background in Data Analytics and Actuarial Science to track and report flight carbon-emissions data. Furthermore, I served as a front-office brand ambassador, coordinating seamless VIP airport meet-and-greets.