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Montserrat Puga
@montserratlo305
Hospitality Operations and Guest Experience Consultant
Mexico
Spanish, English
About me
I'm a hospitality professional with 29 years of hands-on experience in hotels, restaurants, guest service, sales and service recovery. As founder of Servicio Diagnóstico 360, I help Airbnb hosts and hospitality businesses identify operational gaps and improve the guest experience. I offer structured operational reviews and focused consulting for owners and managers, with practical recommendations, procedures, guest communication templates and checklists. I work in English and Spanish, with an approach grounded in real hospitality operations.
Skills
Montserrat Puga
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Business Efficiency & Automation
I will audit your airbnb or hospitality operations
