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Marouane A
@morinou91
Customer Technical Support Specialist
Morocco
French
About me
I am a dedicated Customer and Technical Support professional with extensive experience at Amazon, specializing in digital services, gaming, and seller support. I have a proven track record of resolving complex technical issues across multiple platforms and managing high-volume customer interactions with empathy and efficiency. My expertise includes hardware diagnostics, software troubleshooting, and maintaining high levels of client satisfaction.
Skills
Marouane A
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will be your professional french virtual assistant
Customer Support
I will handle your french live chat support
Work experience
Amazon
Full-time • 6 yrs 10 mos
Customer Service Employee
Feb 2025 - Present • 1 yr 5 mos
Providing customer assistance for Amazon Canada via chat, telephone, and email. Responsible for managing complex requests with empathy and speed to ensure high levels of customer satisfaction.
Technical Support
Oct 2017 - Jun 2022 • 4 yrs 8 mos
Technical support for Amazon digital devices and services including Kindle, Alexa, Fire TV, Prime Video, Prime Gaming, and Amazon Music. Handled installation, diagnostics, and failure resolution via chat, phone, and email.
Seller Support Associate
Jan 2017 - Oct 2017 • 9 mos
Provided assistance to third-party sellers on the Amazon platform. Resolved issues related to products for sale and managed Amazon listings to ensure smooth business operations for partners.
