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mos_nuel

Emmanuel M

@mos_nuel

Customer Support Specialist Operation Specialist

Nigeria
English, Yoruba
About me
Results-driven Customer Support & Operations Specialist with 3+ years of experience in fast- paced, high-volume environments across fintech and service industries. Proven track record of improving onboarding efficiency, resolving complex customer issues, and optimizing internal processes. Skilled in CRM systems, cross-functional collaboration, and remote operations. Seeking to transition into Customer Success, Operations or Project Coordination roles.... Read more

Skills

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mos_nuel
Emmanuel M
Offline • 

See my services

Data Typing
I will do accurate data entry, excel data cleaning, and formatting
From$20 / projectMore details
General Assistance
I will be your all in one VA for customer support and operations
From$10 / projectMore details

Work experience

Project Administrator

Renda • Full-time

Feb 2025 - Nov 2025 • 9 mos

Handled inbound/outbound calls, processed customer requests, and supported timely issue resolution. Maintained accurate user/transaction records and validated daily/weekly field officer reports. Structuring of data for the Tech team for app implementation. Documentation and tracking of project deliverables. Coordinated with field teams to gather updates, escalate urgent issues, and support operations. Provided administrative support, including filing, report preparation, scheduling, logistics, and meeting