Mourad

Tourism Agent & Travel Advisor

Yatrib Voyages • Full-time

Dec 2025 - Present • 9 mos

Serving as a Travel Advisor and Tourism Specialist at Yatrib Voyage, where I combine operational logistics management, customer-centric advisory, and digital marketing to elevate the full traveler experience. My role spans front-end customer relations, back-end booking logistics, and strategic promotional design. Core Responsibilities & Strategic Execution: • Customer Advisory & Itinerary Design: Conduct in-depth consultations with travelers to assess preferences, budget constraints, and expectations. Design fully customized travel itineraries, curated excursions, and structured vacation packages tailored to individual and group profiles. • Specialized Group Programs (Umrah & Hajj): Oversee and organize specialized religious and seasonal group travel programs, including Umrah, Hajj, and international holiday packages. Manage full travel logistics: direct flight arrangements with major carriers (e.g., Saudia), hotel accommodations in Mecca and Medina, visa processing, and ground transfers. • Provider Coordination & Logistics Optimization: Leverage a strong background in industrial logistics to streamline operations. Negotiate and coordinate directly with local and international vendors, hoteliers, transport operators, and field guides to guarantee seamless execution and zero service delays. • Graphic Design & Digital Marketing Assets: Create custom graphic design assets (promotional flyers, social media banners, and brochure layouts) for marketing campaigns to drive visibility and client conversion for upcoming packages. • Administrative Tracking & Customer Satisfaction: Utilize digital management tools to maintain accurate booking tracking, handle documentation, and monitor post-trip feedback, achieving high client retention rates.

Freelance – Video Editing & Music Production

Fiverr • Freelance

Mar 2020 - Present • 6 yrs 6 mos

Operating as an independent digital creator and media production specialist on global platforms like Fiverr, delivering end-to-end video editing and custom audio composition for international brands, content creators, and businesses. Core Responsibilities & Deliverables: • Advanced Video Post-Production: Design and produce high-quality video content spanning short-form social media clips (Reels, TikToks, YouTube Shorts) and long-form structured content (documentaries, corporate promo videos, gaming clips). Execute color grading, motion graphics, custom transitions, sound design, and text animation. • Custom Music Production & Audio Mixing: Compose, arrange, produce, and mix original music tracks, lo-fi beats, background scores, and audio stingers tailored to client visual identity and storytelling tone. • Client Project Lifecycle Management: Manage the entire freelance production pipeline autonomously: evaluating initial client briefs, establishing milestone timelines, delivering drafts, and integrating revisions under strict deadlines. • Global Client Base & Quality Standards: Serve a diverse international client portfolio while maintaining a 5-star quality standard, high repeat client rate, and strict deadline compliance across all media formats.

E-Commerce Manager – Organic Products

Forever Living Products France • Part-time

Aug 2025 - Feb 2026 • 6 mos

Spearheaded the complete e-commerce strategy, digital storefront operations, and supply chain logistics for Forever Living Products, an online brand dedicated to organic and wellness products. Merged digital acquisition tactics with rigorous inventory and fulfillment management to scale store growth. Core Responsibilities & Achievements: • E-Commerce Operations & Platform Management: Led end-to-end development and maintenance of the online store. Structured the product catalog, optimized the store layout, and ensured seamless payment gateway and checkout flows to maximize conversion rates. • Traceability & Content Strategy: Authored detailed, compliance-focused product descriptions highlighting product origins, organic certifications, ingredients, and health benefits to build consumer trust and organic search visibility. • Supply Chain & Fulfillment Logistics: Applied industrial engineering principles to optimize warehouse management, inventory tracking, and shipping workflows. Partnered with reliable delivery services to reduce lead times and guarantee fast, safe dispatch of perishable goods. • Targeted Marketing & Customer Acquisition: Designed and executed digital advertising campaigns across Meta and Google, focusing on customer acquisition, retargeting, and brand positioning in a competitive organic niche. • Data Analytics & Continuous Improvement: Monitored store performance metrics, sales conversion rates, customer acquisition cost (CAC), and lifetime value (LTV) to refine promotional strategies and build long-term brand loyalty.