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Fiverr Pro
English
$
USD
I will create ecommerce customer service sops and help center content
Ecommerce Product Data and Content Specialist
I help ecommerce teams clean product catalogs, convert vendor files into accurate product data, improve SEO content, and document customer-support workflows. With 15+ years across ecommerce, operation...
About this Gig
Turn tribal knowledge into clear customer-support processes your ecommerce team can follow. I create practical SOPs, help-center articles, response templates, and escalation guidance for workflows such as order changes, returns, damaged items, delivery issues, product questions, refunds, and catalog corrections.
With 15+ years across ecommerce, operations, SEO, and customer support, I write for real day-to-day use, not filler. Deliverables use clear steps, owners, decision points, exceptions, and handoffs.
BASIC: One process up to 1,000 words.
STANDARD: Up to 3 SOPs or 3,000 words with templates and escalation rules.
PREMIUM: Up to 6 SOPs or 6,000 words with a workflow map and consistent style.
You supply the policy facts and approved outcomes. I organize and clarify them. This is operational documentation, not legal advice or the creation of policies your business has not approved. One revision covers corrections within the original scope.
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
Can you work from rough notes or a recording?
Yes, if the material is clear enough to establish the real process, approved policy, roles, and outcomes.
Can you include screenshots?
Annotated screenshots can be added after we review system access, privacy needs, and the source material you provide.
Will you decide our refund or return policy?
No. You provide the approved policy and business rules. I turn them into clear, usable documentation for your team.
