I will be your e commerce customer support and order management expert
Virtual assistant and Customer support
About this Gig
Are you looking for a reliable, professional E-commerce Virtual Assistant to handle your daily customer support and order management? You are in the right place!
Managing an e-commerce store is hard work, and letting incoming customer messages sit unanswered can cost you valuable sales. I am here to step in and manage your day-to-day operations so you can focus entirely on scaling your business.
With solid experience handling operations for stores across the USA and the Gulf region (including UAE, Qatar, and Kuwait), I know exactly how to talk to customers and keep your store running smoothly.
What I Can Do For You:
- Live Chat & Customer Support: Promptly responding to customer inquiries and leads via WhatsApp Business and Facebook Messenger.
- Sales Conversions: Engaging with warm leads from paid advertisements to answer questions and close sales.
- Order Processing: Efficiently managing daily order fulfillment and processing tasks.
- Data Management: Maintaining accurate daily logs and tracking store records systematically using Google Sheets or Excel.
Why Hire Me?
- E-commerce Specialist: Trained in core virtual assistant operations, including Amazon FBA research tools (Helium 10,keepa)
Social media platform:
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TikTok
Service type:
Other
Language:
English
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Urdu
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Other
Knowledge base software:
Freshdesk
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Zoho
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Other
My Portfolio
FAQ
What platforms or software do you use for customer support?
I primarily use WhatsApp Business, Facebook Messenger, Google Sheets, and Google Docs to manage customer chat workflows, answer product inquiries, and log order data.
Do you have experience handling international e-commerce stores?
Yes, I have managed customer care and order logs for stores in the USA and the Gulf region.

