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mubby14

Mubarak J

@mubby14

Reliable VA for CRM, admin and customer support tasks

Nigeria
English, French
About me
Detail oriented Virtual Assistant with hands on experience managing 50+ daily customer interactions, CRM systems, and business documentation for companies in energy and non-profit sectors. I help busy founders and teams stay organized, from inbox and CRM management to market research and content support. Reliable, fast-communicating, and detail-first.... Read more

Skills

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mubby14
Mubarak J
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your reliable virtual assistant for admin, CRM and customer support
From$15 / projectMore details
General Online Research
I will provide market research, content research, and content planning support
From$20 / projectMore details

Portfolio

Work experience

Sun_King

Customer Service Executive

Sun King • Full-time

Oct 2025 - May 2026 • 7 mos

Provided inbound customer support to over 50 customers daily, assisting with solar financing inquiries, payment plans, account-related concerns, and troubleshooting. Resolved customer issues efficiently while maintaining high service standards and achieving over 90% SLA compliance and strong first-contact resolution. Used CRM systems, Zendesk, Google Workspace, Gmail, and Microsoft 365 to document interactions, track customer concerns, follow up on unresolved issues, and maintain accurate records. Analyzed recurring customer complaints and payment-related issues, escalating systemic concerns to relevant teams to support improved service delivery and customer satisfaction.