Mudasir Shahzad

@mudassir_cs

I will do shopify customer support, order management and data entry for ecommerc

Pakistan
English, Urdu
About me
Hi, I'm Mudassir – Customer Support & Data Entry Specialist 👋 2+ years in banking & e-commerce. I help Shopify brands with fast, friendly support + accurate backend data. ✅ 50+ daily tickets via Gorgias/Zendesk with <5 min resolution ✅ Expert: Refunds, exchanges, order tracking, CRM & spreadsheet updates ✅ Banking background = 100% data accuracy + complaint de-escalation ✅ Tools: Shopify, Gorgias, Zendesk, Salesforce Available for US/AU/UK hours. 98% CSAT. I solve issues, update records, and keep customers happy. Message me to discuss your store!... Read more

Skills

m
mudassir_cs
Mudasir Shahzad
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will do customer support, data entry and administrative work
From$10 / projectMore details

Work experience

Customer services officer

Banks • Full-time

Jun 2023 - Present • 2 yrs 11 mos

Handled customer inquiries, complaint resolution, and KYC compliance for MCB Bank. • Managed daily customer interactions via phone, email & in-branch • Processed account services with 100% data accuracy and compliance • De-escalated complaints maintaining high customer satisfaction • Expert in CRM systems and confidential data management

Customer support specialist

Private Site • Part-time

Apr 2024 - Apr 2026 • 2 yrs

Providing customer support & data management for Shopify e-commerce brands. - Handle 50+ daily tickets via Gorgias & Zendesk: refunds, exchanges, order tracking - Achieved <5 min avg resolution time with 98%+ customer satisfaction - Shopify order management, CRM updates, and spreadsheet data entry with 100% accuracy - Tools: Gorgias, Zendesk, Shopify Admin, Google Sheets, Salesforce Available for US/AU/UK time zones with 1-hour response time.