m
muhadkn

Muhammad K

@muhadkn

Back Office Support and Operations Management

Pakistan
English, Urdu
About me
Back Office Support Specialist with 2.5+ years in high-volume operations. I supported a major US e-commerce client (Walmart campaign), handling 150-250+ tickets daily with 100% SLA adherence, and was promoted from Agent to Floater Ops, managing escalations and queue coordination. What you'll get: Fast, professional responses matching your tone Accurate ticket triage and tagging Escalation handling with clear documentation Batch summary report (resolved, pending, next steps) Email and ticket support only — no live chat or phone.... Read more

Skills

m
muhadkn
Muhammad K
Offline • 

See my services

Customer Support
I will handle your email and ticket customer support backlog
From$20 / projectMore details

Work experience

Ibex_

Floater Operations Specialist (Escalations + Back Office)

Ibex • Full-time

Sep 2023 - Apr 2025 • 1 yr 7 mos

Managed escalations, offline ticket queues, and case documentation. Coordinated between agents, admin, and support teams to unblock resolutions. Supported floor/queue monitoring and agent guidance as needed.