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Basri Pranaya
@muhamad_basri
Remote IT Support Specialist, Helpdesk and Technical Troubleshooting Expert
Indonesia
About me
IT Support Specialist with 3+ years of experience supporting 100+ users in hospital and manufacturing environments.
Expert in remote troubleshooting, Windows support, helpdesk, and system configuration.
Fast response, analytical problem-solver, and client-focused. Ready to provide reliable remote IT support for your business.
Feel free to message me before placing an order. I’m ready to help!
Skills
Basri Pranaya
Offline •
See my services
Technical Support
I will provide professional remote IT support and troubleshooting
Work experience
IT Support & System Operations – Electronics Manufacturing
PT. Sharp Electronics Indonesia • Full-time
Jun 2022 - Jul 2023 • 1 yr 1 mo
Supported daily IT operations in a manufacturing environment with multiple users and departments. - Provided technical support for office and production users - Troubleshooting network and application-related issues - Assisted ERP / internal system users - Managed hardware setup and device configuration - Coordinated with vendors when required - Ensured minimal downtime for operational systems - Focused on problem-solving, communication, and maintaining system efficiency.
IT Staff – Hospital Industry
Bayukarta Hospital (Indonesia) • Full-time
Jul 2019 - Jul 2021 • 2 yrs
Provided daily technical support for hospital staff, ensuring smooth operation of IT systems and applications. - Handled user troubleshooting (hardware, software, network) - Supported hospital management system & internal applications - Installed and configured PCs, printers, and network devices - Performed system maintenance and basic server monitoring - Assisted users both onsite and remotely - Created documentation and incident reports - Maintained system stability in a fast-paced and high-responsibility environment.
