Urwa

@muhammad0rwa

Customer Support

Pakistan

English, Urdu, Punjabi

About me

Hi, I’m Muhammad Urwa, an experienced Customer Support Agent with a strong background in e-commerce and customer care. I specialize in handling customer inquiries through apps integrated with Shopify such as Zendesk, Gorgias, and Freshdesk, ensuring smooth support operations and a positive customer experience. I can manage order tracking, refunds, cancellations, and pre-purchase questions while maintaining professional, brand-aligned communication. With attention to detail, reliability, and a customer-first attitude, I’m committed to helping your store build trust, boost satisfaction,... Read more

Skills