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$
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I will map out your customer journey
Asif Muhammad
About this gig
I will conduct research, understand and map out the customer journey of your service/product.
It will consist of a service journey and its user actions, while outlining the pain points, front-end actions, back-end actions and the opportunities available to improve the customer journey to create better and more profitable customer experiences as well as supporting your employees and business.
Get to know Asif Muhammad
Asif Muhammad
- FromItaly
- Member sinceDec 2019
- Last delivery3 years
Languages
English, Urdu, Arabic, Italian
A Senior Consultant in Service Design, Systemic Design, CX and Circular Economy.
My design philosophy is to adapt design-thinking methodologies in your design-doing techniques to get the best out of every experience!
FAQ
How will the customer journey map be delivered?
It will be delivered as a PDF file and Miro Board link with full access.
How will you keep track of our business rules and regulations?
When the project is initiated, a one-on-one interview will be set up to understand all about your business, including the service, employee roles, goals and regulations.
What can we achieve with a customer journey map?
1 - Empathize with your customers and understand their pain points 2 - Get a uniform view of the customer journey 3 - Plug delivery or customer experience gaps 4 - Predict customer behavior 5 - Improve the customer journey
