
Muhammad Imran
Level 1
IT Support Specialist , Laptop, Desktop and MacBook Expert, Hardware an Software
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Work experience
IT Support Engineer & Desktop Support Specialist
Freelancer.com • Full-time
May 2016 - Present • 10 yrs 2 mos
As a professional IT Support Engineer and Desktop Specialist, I deliver comprehensive technical support, advanced hardware diagnostics, and software troubleshooting for Laptops, Desktops, and MacBooks to ensure peak performance and zero downtime. Key Responsibilities & Achievements: ✓ End-User Device Support: Expert in remote troubleshooting and optimization for all major brands of desktops and laptops (Dell, HP, Lenovo, ASUS) alongside Apple MacBook/iMac systems. ✓ OS Deployment & Repair: Specialized in clean installations, system recovery, registry fixes, and performance tuning for Windows 10/11, macOS (Intel & Apple Silicon), and Linux operating systems. ✓ Hardware Diagnostics: Proficient in analyzing system component health (SSD/HDD failure detection, RAM optimization, CPU overheating, power-cycling issues) and recommending precise physical hardware upgrades. ✓ Software & Security Management: Skilled in resolving complex application crashes, driver conflicts, data backup/recovery, and advanced malware/spyware deep cleaning. ✓ Secure Remote Assistance: Experienced in managing fast, highly secure, and reliable remote support sessions via AnyDesk and TeamViewer to resolve client issues globally on the first attempt.
5 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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husseinahmed777

Norway
very happy with sellers work, good communcation from start and the job was finished without problems.
andreduard03

Costa Rica
sahana_12

India
Experienced person, code and delivery is perfect. Executed perfectly without bugs, gave documentation as explanation. Would recommend him for sure 💯 Would love to work again
carissaokoro

Ireland
Seller's Response

williamj8

United States
The seller did a good job. Unfortunately, the video link he provided for explanation contained a malware virus. It took some time to remove the virus.
