Naqi

IT Support Specialist (Freelance & Contract Projects)

TechTank • Full-time

Apr 2005 - Present • 21 yrs 3 mos

Provided IT support and system administration services for small businesses and remote clients. Responsibilities & Achievements: Managed Windows desktop and server environments. Provided remote troubleshooting and technical support. Installed, configured, and maintained Microsoft Windows systems. Supported Microsoft Office, Microsoft 365, Outlook, and email services. Managed user accounts, permissions, Active Directory, DNS, and DHCP. Configured and troubleshot network infrastructure including routers, switches, and WiFi systems. Worked with Cisco networking equipment and UniFi solutions. Setup and maintained VPN solutions including WireGuard and OpenVPN. Deployed and managed cloud servers including DigitalOcean environments. Configured local and network printers, scanners, and office devices. Performed system optimization, security improvements, backups, and maintenance. Delivered professional remote IT assistance with a focus on fast resolution. Key Skills: Microsoft 365 | Windows Server | Active Directory | Networking | Cisco | UniFi | VPN | Cloud Servers | Remote Support