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Fiverr Pro
English
$
USD
I will customer service with email support and live chat for your online store
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Dedicated Customer service Email and Live Chat support
10+ Years of Experience awaiting you!
Gorgias Certified Lead Agent
SaaS, Digital Products, Apps Customer service with all technical aspects.
Zendesk | Gorgias | Gmail | Social Media Customer Service and Email Support
Shopify | AliExpress | DSers - Order Fulfillment and Management | Hubspot| Freshdesk | Tidio and many more
My Skills included:
__Customer Support:
I have wide experience in Customer satisfaction on:
-ZenDesk, Zoho, Gmail, and any Ticket System
-Email Responses
-Communicating with suppliers
-Creating and Processing orders
-Orders fulfillment and Refunding cases
-Tracking orders and Closing deals
-Social Media Approach
-Live Chat
-Orders tracking in Aliexpress and Managing DSers in Oberlo
-Managing returns/exchanges as per policy
-Issuing refunds as per policy
-Winning Chargebacks
24/7 Easier communication :)
Let's inbox NOW!
And have a FREE interview before placing the order!
Umar | Customer Service Manager
Clients I’ve worked with
The New Grocer
Ecommerce
I am working with The New Grocer as Business Manager and Customer support manager. Handling Support through Gorgia including Social Media and Live Chat support as well as Email support.
Apr 2022
My Portfolio
FAQ
I am trained or Required Training?
I am fully trained in each skill and have Done a lot of work on other Freelance platforms related to my skills. So we can start NOW.
Am I Fluent in English?
Yes, I can rate my English 10/10 verbally or written. It makes me fluent in responding Emails and dealing with USA and British accent.
Have I deal any Customer service Issue already?
Yes, I have dealt with a lot of Customers Inquiries related to: Worked with 40+ Global brands! Returns Refunding Updating Order Order tracking and Much More
How to start?
It's simple and easy to start with me :) Let's have a quick discussion about your business policies Add me to your staff (store log in) Give access to customer tickets and we are ready to go :)
Reviews
92 reviews for this Gig
| (91) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
E edwinverbeek_
Netherlands
Umar worked with us for over two years and did an excellent job throughout that entire time. He was always very responsive, reliable and available whenever we needed him. In all the time he worked with us, he was incredibly committed and always ready to help when something came up. The only reason...
$50
Price
1 day
Duration
Helpful?J jessepaom
United States
Amazing work!
$200-$400
Price
3 days
Duration
Helpful?M mimilola
United Kingdom
Always great working with him, will keep coming back! Highly recommend
$50
Price
4 days
Duration
Helpful?K kwxmii
United Kingdom
Great deal, thank you very much, you're a great addition to my business. I did at one stage accidentally send more money than intended, and he was very honest and sent it back as fast as he could, every single penny. I would definitely recommend to anyone who needs help with finding a customer service representative for their company. He is the best.
$50
Price
1 day
Duration
Helpful?V vanessavanes870
France
Outstanding after-sales service! The seller was extremely responsive and helpful even after the order was completed.
$600-$800
Price
1 day
Duration
Helpful?
Reviews
92 reviews for this Gig
| (91) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
E edwinverbeek_
Netherlands
Umar worked with us for over two years and did an excellent job throughout that entire time. He was always very responsive, reliable and available whenever we needed him. In all the time he worked with us, he was incredibly committed and always ready to help when something came up. The only reason...
$50
Price
1 day
Duration
Helpful?J jessepaom
United States
Amazing work!
$200-$400
Price
3 days
Duration
Helpful?M mimilola
United Kingdom
Always great working with him, will keep coming back! Highly recommend
$50
Price
4 days
Duration
Helpful?K kwxmii
United Kingdom
Great deal, thank you very much, you're a great addition to my business. I did at one stage accidentally send more money than intended, and he was very honest and sent it back as fast as he could, every single penny. I would definitely recommend to anyone who needs help with finding a customer service representative for their company. He is the best.
$50
Price
1 day
Duration
Helpful?V vanessavanes870
France
Outstanding after-sales service! The seller was extremely responsive and helpful even after the order was completed.
$600-$800
Price
1 day
Duration
Helpful?
