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$
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Muhammed A
@muhammed_ubada
Customer Support Quality and Training Consultant
Turkey
English, Turkish, Arabic
About me
I coached a 160-person CS team from 70% to +90% quality scores — sustained for 18 months through constant team turnover. I also reduced a company's return rate from 60% to 12% in 4 months by fixing root-cause process gaps.
I help customer support teams identify quality issues through focused QA reviews, targeted coaching, and clear improvement plans — across calls, chats, and tickets.
Markets: UK, EU, MENA. Languages: English & Arabic.
Skills
Muhammed A
Offline •
See my services
Consulting
I will audit your customer support quality and identify what is hurting your csat
