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mujeebassists

Muhammad Mujeeb

@mujeebassists

Medical Writer and Senior Customer Support Specialist

Pakistan
English
About me
Welcome! I am a qualified Medical Professional (BEMS) with 6+ years of digital customer support experience. I offer premium services in two areas: 🩺 Health Content Writing: As a BEMS graduate with clinical experience and certifications in Nutrition, I write accurate, SEO-optimized articles on holistic health, natural remedies, and Unani medicine. 📞 Customer Support: Expert in email and chat support for international campaigns (Real Estate, Trading) with remote teams like CX Blues and Mosaic. Let's collaborate to elevate your content or business!... Read more

Skills

m
mujeebassists
Muhammad Mujeeb
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional email and chat support
From$10 / projectMore details
Lifestyle Blogs
I will be your professional health and medical article writer
From$15 / projectMore details

Portfolio

Work experience

Instant_Signs & Prints

email support execuetive

Instant Signs & Prints • Part-time

Aug 2025 - Feb 2026 • 6 mos

Provided multi-channel technical and non-technical support for a global proprietary trading firm via Email and Slack. Effectively balanced complex platform troubleshooting with professional trader relations. Key Highlights Technical Support: Resolved account setup, login credentials, and synchronization issues on MetaTrader (MT4/MT5) and cTrader platforms. Non-Technical Support: Handled billing inquiries, KYC verification updates, and explained prop-firm rules (drawdowns, profit targets, and evaluation phases). Slack Escalations: Partnered directly with internal tech and risk management teams via Slack to fast-track critical platform bugs. The Results: Maintained a 98% CSAT score and kept the first-response time under 15 minutes for urgent inquiries.

Alpha

chat support agent

Alpha • Part-time

Dec 2024 - Feb 2025 • 2 mos

Project Title: USA Gaming Campaign Support (Alpha X) Project Description Provided dedicated chat and email customer support for a high-volume, USA-based gaming campaign at Alpha X. Focused on delivering fast, engaging, and highly accurate assistance to players in a fast-paced environment. Key Highlights - Player Support: Resolved in-game technical issues, account recovery requests, and billing/purchase discrepancies for US gamers. - Technical Troubleshooting: Assisted users with cross-platform connectivity, game crashes, server errors, and account linking bugs. - Engagement & Tone: Maintained a casual, friendly, and community-focused communication tone aligned with gaming culture. - Performance Metrics: Exceeded daily response time targets and maintained a 96% customer satisfaction score during peak gaming traffic hours.