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mumer73

Muhammad U

@mumer73

Microsoft Dynamics 365 and Power Platform Expert

Bahrain
English
About me
I am a Microsoft Certified Dynamics 365 & Power Platform Consultant ( with certifications: AB-100, AB-731, PL-600, PL-400, PL-200) with 4+ years of experience delivering enterprise-grade CRM and automation solutions. I specialize in: • Microsoft Dynamics 365 CE (Sales, FS, PO, CS, CI) • Copilot Studio Agents • Power Apps (Canvas & Model-Driven) • Power Automate & Workflow Automation • Dataverse & CRM Customization • C# Plug-ins & JavaScript • API & Azure Integrations • Power BI Dashboards I help businesses build scalable CRM, automation, analytics, and AI-powered solutions.... Read more

Skills

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mumer73
Muhammad U
Offline • 
Average response time: 1 hour

See my services

CRM & ERP Development
I will customize and develop microsoft dynamics 365 CRM solutions
From$30 / projectMore details
CRM & ERP Development
I will build power apps and automate workflows using power platform
From$30 / projectMore details

Portfolio

Work experience

CRM Consultant (MS Dynamics 365 On-Prem + Online )

Global ITS • Full-time

Dec 2022 - Present • 3 yrs 7 mos

* Customized and supported Microsoft Dynamics 365 CRM (On-Premises) for a leading GCC bank, improving customer service operations and data accuracy by 30% in a regulated financial environment. * Integrated Dynamics 365 CRM with Temenos core banking system and SQL Server databases, enabling secure, real-time customer and investment data synchronization and reducing manual processing by 40% * Designed and maintained CRM workflows, automations, SSRS reporting, Power BI dashboards and an AI-enabled RM Banking Copilot using Azure ML, ensuring data security, compliance, next-best-offer recommendations, and churn prediction. * Optimized CRM processes, user access controls, and on-prem performance, increasing system adoption by 25% and improving case resolution and operational efficiency across banking teams.