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Muneeb Mughal
@muneebmughall
Level 2
Expert IT Support Engineer And Graphic Designer
Pakistan
Punjabi, English, Urdu
About me
Hello! I’m Muneeb, a professional IT Support Engineer and Graphic Designer with 7+ years of experience in graphic design, delivering creative and effective solutions.
I provide reliable IT support, troubleshooting, and technical solutions to keep systems running smoothly for businesses and individuals.
As a designer, I create unique visuals using Adobe Illustrator, Photoshop, and beginner UI/UX skills in Figma and Adobe XD, combining creativity and technical expertise to deliver professional and visually compelling results.
Feel free to contact for discussion.
Thanks!
Skills
Muneeb Mughal
$15/hour
Offline •
Average response time: 1 hour
See my services
Social Posts & Banners
I will design social media posts graphics for facebook, instagram
Packaging Design
I will design coffee cup, ice cream cup, paper cup
Want to work on an hourly basis?
Tell Muneeb Mughal what you need.
$15
/
hourPortfolio
Work experience
ITSM Engineer
Gift City Online Store • Full-time
Feb 2026 - Aug 2026 • 6 mos
* Led day-to-day IT service operations, aligning technical activities with business and operational requirements. * Oversaw IT resource planning, equipment requirements, and procurement activities in collaboration with vendors. * Coordinated with management, users, and external vendors to address IT requirements and maintain service continuity. *Supported the implementation and improvement of IT processes, procedures, and operational practices. * Supervised on-site resolution of technical issues across systems, devices, connectivity, and workplace technology. * Maintained oversight of IT assets, equipment records, maintenance activities, and lifecycle requirements. * Provided technical guidance to users and coordinated internal support activities to minimize operational disruptions.
Information Technology Support Engineer
Alibaba Group Holding • Full-time
Oct 2025 - Jan 2026 • 3 mos
* Provided end-to-end technical support for hardware, software, network, operating systems, and application-related issues to ensure seamless daily operations. * Installed, configured, upgraded, and reimaged Windows, Linux, and macOS systems, including software installation, patching, driver management, and performance optimization. * Utilized ServiceNow and MEDC for incident, request, problem, and change management, ensuring accurate ticket handling, SLA compliance, and ITSM best practices. * Supported user onboarding, workstation setup, access requirements, and day-to-day technical assistance. * Managed IT assets, inventory, audits, lifecycle activities, and technical documentation while supporting IT security and compliance.
Information Technology Support Engineer
Career Launchpad • Full-time
Nov 2024 - Sep 2025 • 10 mos
* Provided technical support for hardware, software, and Windows-related issues. * Troubleshot basic network and connectivity problems. * Managed and maintained IT assets and equipment. * Assisted with software installation and Windows setup. * Supported basic hardware and software troubleshooting. * Assisted with day-to-day IT support tasks.
143 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 143 Reviews
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printedcupcompa
United Kingdom
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thesweetlab
United States
Ongoing collaboration
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thesweetlab
United States
Ongoing collaboration
Gets back to you very quickly and always seems to be on the same page
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higherrankmedia
United States
Great job with the Facebook posts will be using your services again!
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barerarexha
Germany
Muneeb created 6 Instagram posts for me, and they turned out really great. The quality exceeded my expectations, and the designs were modern and well thought out. Communication was smooth, and the work was delivered quickly and reliably. I’m very happy with the result and would definitely recommend working with him again.
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