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Muntasir Bilal
@muntasirbilal87
AI and Data Expert
Canada
English, Arabic, Bengali
About me
Driven and detail-oriented Biological Science undergraduate with a passion for research, data analysis, and team collaboration. Proven ability to adapt quickly in dynamic environments and contribute meaningfully to cross-functional goals. Experienced in both client-facing roles and operational processes, with a growing foundation in scientific and technical communication. Actively seeking opportunities to translate academic knowledge into tangible impact within a forward-thinking organization.
Skills
Muntasir Bilal
Offline •
Average response time: 1 hour
See my services
Image Generation
I will do any kind of ai image generation for you
Work experience
Customer Experience Associate
Peloton • Self-employed
Jan 2024 - Aug 2024 • 7 mos
- Delivered high-touch customer support through live chat, email, and phone, achieving a 95% satisfaction rate. - Reduced support ticket resolution time by 30% by refining response workflows and knowledge base content. - Acted as liaison between product and support teams to address technical escalations and enhance user experience. - Trained and mentored new team members, improving onboarding efficiency and team KPIs.
