m
muoki_lucia

Lucia M

@muoki_lucia
Kenya
English
About me
Detail oriented data professional with strong skills in research skills,data analysis,research support, problem solving and administrative tasks. I have hands on hospitality industry experience.... Read more

Skills

m
muoki_lucia
Lucia M
Offline • 

See my services

Data Typing
I will provide accurate data entry and excel services
From$20 / projectMore details

Work experience

Kibo_Classics Limited

Reservations Manager

Kibo Classics Limited

Apr 2024 - Present • 2 yrs 5 mos

• Leading the reservations department, managing daily booking operations for both accommodations and tours. • Coordinating with camp, head office department, and tour guides to ensure seamless guest experiences. • Analyzing booking trends and generating occupancy and revenue reports for management decision-making. • Handling VIP and group bookings, liaising directly with agents and high-profile clients. • Training and supervising junior reservation staff, maintaining high service standards and guest satisfaction. • Resolving escalated guest inquiries and last-minute changes, demonstrating flexibility and leadership. • Maintaining accurate reservation records and guest history, aiding in personalized guest services and loyalty. • Coordinating with finance to ensure timely invoicing, payment tracking, and reconciliation of agent and guest accounts. • Updating Online Travel Agencies (OTA) platforms to reflect real-time availability and pricing and monitoring guest feedback.