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museebsyed

Museeb S

@museebsyed

Google Business Profile setup 20 years in process transformation

India
Hindi, English, Kannada
About me
I spent 20 years in process transformation across banking and financial services - ARIS modelling, Lean Six Sigma, automation. I now run Al-Adl Solutions in Bengaluru. I built its entire online presence myself: a verified Google service-area profile that passed manual review, a four-page site and WhatsApp enquiry capture. I do the same for other service-area businesses, and I work the way I ran projects for twenty years - limits stated before you order, not discovered afterwards. No ranking guarantees, no bots, no filler.... Read more

Skills

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museebsyed
Museeb S
Offline • 

See my services

Google My Business (Google Business Profile)
I will set up and optimize your google business profile
From$25 / projectMore details

Work experience

Standard_Chartered

Manager | Business Process Excellence Professional | Finance Transformation

Standard Chartered • Full-time

Dec 2020 - Mar 2023 • 2 yrs 3 mos

Owned end-to-end process documentation and governance for HR Transformation initiatives across multiple countries. Partnered with process owners across 8+ markets to validate As-Is and To-Be maps. Identified 20+ opportunities for standardization and automation. Maintained ARIS-based repositories with full version control to ensure audit readiness and alignment with global standards.

ANZ

ANZ

Full-time • 4 yrs 11 mos

Production Team Lead

Oct 2011 - Jul 2014 • 2 yrs 9 mos

Led a team of 14 HR generalists delivering services for the Australia & New Zealand region. Assisted in setting up the HR Contact Centre in Manila as part of a global transformation initiative. Conducted Root Cause Analysis (RCA) on processing errors and implemented corrective actions. Ensured 100% compliance of training materials with signed-off policies and procedures.

Quality Assurance Officer

Aug 2009 - Oct 2011 • 2 yrs 2 mos

Managed recovery operations for credit cards, personal loans, and mortgages within the Australian Debt Collection process. Ensured strict adherence to ASIC regulations and the NCCP Act. Handled repayment negotiations, settlement arrangements, and skip tracing. Monitored agent performance and provided feedback to improve accuracy and efficiency in delinquency management.