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operations manager
Lufthansa • Full-time
May 2023 - Dec 2025 • 2 yrs 7 mos
Everything aviation. Above and below wing. lost property, ticketing, baggage and passenger services. Creating presentations and monitoring statistics. data alalysis. service recoevery, multiy department management. retiention anf facilitation
passenger service agent
Swissport • Full-time
Oct 2006 - Sep 2010 • 3 yrs 11 mos
Customer services in the avaition industry