Faith

Customer Service Specialist

Taka Taka Ni Mali Foundation

Jun 2022 - Nov 2025 • 3 yrs 5 mos

Handled customer service operations for Taka Taka Ni Mali Foundation, a commercialized organization focused on waste management, recycling, and sustainability solutions. Responded to customer inquiries via phone, email, and chat regarding services, orders, complaints, and sustainability programs. Resolved customer issues efficiently through accurate problem diagnosis, follow-ups, and first-call resolution, contributing to a 40% increase in customer satisfaction. Assisted customers with order placement, returns, and service upgrades, contributing to a 15% increase in revenue through upselling. Collaborated with internal teams to address recurring issues, reduce customer complaints by 20%, and improve overall service processes. Maintained accurate customer records and interaction histories in CRM systems to ensure consistent and high-quality service delivery.

Customer Service Representative

DENVAH SUPPLIES LTD • Full-time

Oct 2019 - Apr 2021 • 1 yr 6 mos

Handled customer support and sales assistance by building strong customer relationships and delivering personalized solutions, contributing to a 70% increase in customer retention. Resolved customer issues promptly and professionally, maintaining a 90% customer satisfaction rate through consistent, high-quality service delivery. Improved internal sales workflows by streamlining order processing, reducing turnaround time by 15% and enhancing overall customer experience. Provided tailored product recommendations based on customer needs, supporting informed purchasing decisions and long-term loyalty. Assisted customers with order placement, payments, returns, and post-purchase support while ensuring clear and accurate communication. Managed inventory coordination with logistics teams to ensure product availability and timely fulfillment. Delivered technical support for products including printers, toners, and ink, educating customers on product features, usage, and benefits.

Customer Support Specialist

SANPAC Africa LTD • Full-time

May 2018 - Aug 2019 • 1 yr 3 mos

Provided end-to-end customer support for clients across the food, agriculture, and retail sectors, ensuring high-quality service and timely issue resolution. Managed client inquiries, order follow-ups, and post-purchase support, delivering clear, professional, and empathetic communication. Resolved product and service issues promptly, contributing to improved customer satisfaction and repeat business. Collaborated with internal teams to troubleshoot and resolve customer concerns, ensuring smooth service delivery. Maintained detailed records of customer interactions, enabling efficient follow-ups and consistent support experiences. Contributed to process improvements that enhanced response times and overall customer experience.