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muzamilbuilds

Muzamil

@muzamilbuilds

FullStack Developer

India
Telugu, Hindi, English
About me
I build practical web applications and AI-powered tools that help businesses streamline workflows and reduce repetitive tasks. I work with JavaScript, Python, AI integrations, API connections, and web application troubleshooting. My services are: • AI-assisted development and code debugging • Simple AI workflow automation • Lead management dashboards and business tools • Web development and troubleshooting • API integrations and application improvements I focus on understanding your needs, delivering practical solutions, and testing the results. Let's turn your idea into a working solution!... Read more

Skills

m
muzamilbuilds
Muzamil
Offline • 

See my services

AI Websites & Software
I will build ai automation tools and web applications
From$25 / projectMore details

Work experience

HCL_Enterprise

IT Support Analyst

HCL Enterprise • Full-time

May 2025 - Present • 1 yr 5 mos

- Resolved 450+ incidents per quarter spanning Microsoft 365, Outlook, Active Directory and VPN/proxy in ServiceNow, holding 95% SLA compliance through ITIL 4 triage and escalation. - Closed 80% of cases at L1 without escalation by guiding users step by step through password resets, account lockouts, MFA registration and Outlook/Teams fixes. - Cut repeat tickets by ~20% through root-cause analysis of recurring sign-in and endpoint failures, backed by 15+ knowledge-base articles and how-to guides. - Lowered the reopen rate by 15% by writing thorough notes, sharing status updates and following up until users confirmed the fix.