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Waleed Awan
@mwaleed2001
Level 2
Customer Support Representative
Pakistan
English, Urdu
About me
Hi, I'm Waleed, a reliable Customer Support Representative with an experience of 6 years in Shopify and eBay store management. I specialise in live chat, email support, order processing, returns, refunds, product listings, and inventory management. My goal is to provide excellent customer service while ensuring smooth day-to-day eCommerce operations and helping businesses grow through efficient support.
Skills
Waleed Awan
$7/hour
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your customer service representative and customer support agent
Customer Support
I will be your live chat manager customer service support representative
Want to work on an hourly basis?
Tell Waleed Awan what you need.
$7
/
hourPortfolio
Work experience
Customer Support Represenative
Shopify • Part-time
Dec 2022 - Present • 3 yrs 8 mos
I worked as a Customer Support Representative and Shopify Store Manager for a vehicle parts selling website, where I handled customer inquiries, order processing, product updates, and store operations. I assisted customers with finding the right parts, resolved shipping and order issues, and helped maintain smooth day-to-day store management. My role also included keeping product information accurate and ensuring a professional, reliable shopping experience for every customer.
Instagram Customer Support
BlackedOUT • Part-time
Apr 2024 - Sep 2025 • 1 yr 5 mos
I worked as a Shopify Store Assistant for an online boots retailer, where I managed customer orders and provided customer support through Instagram. My responsibilities included responding to customer inquiries, assisting with product recommendations, processing orders, resolving order-related issues, and ensuring timely communication to deliver a smooth and positive shopping experience.
20 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 20 Reviews
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Most relevant
benjames4seo
United States
Waleed and team delivered exactly what I needed! They are super easy to work with, communicates well, and takes great care of Shopify customer support. My customers were handled professionally, and everything was completed on time with no issues. It's always a pleasure working with them because I know...
Seller's Response
Helpful?
ayaan_2005
Repeat Client
United Kingdom
I've worked with Waleed multiple times for Shopify customer support, and he has consistently delivered excellent service. He's professional, responsive, and handles customer inquiries with patience and accuracy. Communication is always smooth, and he takes the initiative to resolve issues efficiently,...
Seller's Response
Helpful?
sheliah87
United States
Ye account haiI was initially hesitant to hand over my customer support to someone else, but working with Waleed and his team has been a great decision! They handle all my eCommerce customer support efficiently and professionally. My customers are happy, responses are quick, and communication is smooth....
Seller's Response
Helpful?
ayaan_2005
Repeat Client
United Kingdom
Very responsible seller. I will continue working with him for sure.
Seller's Response
Helpful?
alicia_orabuena
United States
Thank you so much for all of your service, it really makes the difference in making my business easier to manage. It means the world that you are able to provide our customers with fast and helpful service, thanks again!
Seller's Response
Helpful?
